The order usually takes 7-10 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at support@snitch.co.in

You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from the warehouse.

In case the order does not get delivered within 7-10 working days, you can write to us at support@snitch.co.in. We will do our best to get it delivered at the earliest.

We provide PAN India free shipping on all orders.

An additional handling fee of ₹150 is charged for returns.

We do not accept exchange requests at the moment.


At the moment, we do not deliver items outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.

Cancellation, Return & Refund

To make a cancellation, please log into your account and book the cancellation of the requested order from the return and cancellation tab.

At the moment, we do not accept any exchange requests. In case of returns, visit the returns section on the website or click here to raise a return request for your order. You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue a refund on the same account details used while making payment. Please note that a handling fee of ₹150 will be charged for returns. In addition, free products received during any promotional events/offers are not eligible for returns.

At the moment, we do not accept exchange requests. In case of returns:

● Visit the returns section on the website or click here to raise a return request for your order

● Submit the required details in the empty fields

● Follow the instructions and select the items you would want to return

● A confirmation email would be shared once the return request is approved

Please note that the return request needs to be raised within 10 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.

In addition, all returned products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive it. Items without tags will not be accepted. The refund is subject to your returns meeting the above conditions else returns will not be accepted.

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on support@snitch.co.in. Incase you fail to intimate about the same, return might not be processed.

We try our best to deliver the right products within time, however, in a few rare cases if you receive a different / wrong product, please visit the returns section on the website or click here to raise a return request if you receive any wrong order.

Return request needs to be raised within 10 days of the delivery date.

For return / exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund for return or the request for exchange will be initiated within 72 hours. Once the product is dispatched, it will take 7-10 working days to reach you. For further assistance please email us at support@snitch.co.in.

Boxers, Socks and Face masks cannot be returned keeping hygiene into consideration. In addition, any free products received during promotional events/offers are not eligible for returns.

Any items purchased during a BUY TWO GET ONE or any similar FREE PRODUCT deal are not eligible individually for return. Items purchased during a FREE PRODUCT deal are viewed as combo packs, one being the purchased item and the other being the free item.

In case of return, all items (purchased and free product) need to be shipped back to us. The full amount of the purchase would be refunded in the form of store credit or to the original mode of payment in case of return.

Please note an additional return handling fee of ₹150 would be deducted. 

It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup isdone, post which it undergoes a quality check. Once it passes the QC, there fund for return or the request for exchange will be initiated within 72 hours.

In case of orders placed with discount is returned, the discount will be waived off and the products will be billed on MRP. The balance amount will be refunded to the account.

For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 2-3 working days. If not,please get in touch with your respective bank.

Once the product(s) reaches us and passes the QC, a link via our Payments Partner(Cashfree) would be sent on your registered E-mail ID and WhatsApp number. You would be required to click on the link and fill in the required details for the refund to be initiated to your account.

For further information on your returned order, you may log into your account or reach usat support@snitch.co.in.

Sizing Help

While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size.

Payments

Mail us the details of your transaction at support@snitch.co.in.We will verify and get back to you at the earliest.