Returns

To Return any order, click here

NOTE: WE DO NOT ACCEPT ANY EXCHANGE REQUESTS AT THE MOMENT. RETURNS WILL NOT BE AVAILABLE FOR BOXERS, SOCKS AND FACE MASKS KEEPING HYGIENE INTO CONSIDERATION.

HOW TO MAKE A RETURN?

You can request a return of the product(s) within 10 days from the date of delivery in case you are not satisfied with the purchase. Reverse pick up will be done from our side wherever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area. You may also contact us at support@snitch.co.in to arrange for reverse pickup.

In addition, the product returned should be in the exact condition as it was sent, along with all the tags. Return will not be accepted if the product tags are removed or missing. Please note that a handling fee of ₹150 will be charged for returns in case of bank transfer. The full amount will be credited in case of store credit refund. Also, note that Shipping / Cash on Delivery charges are non-refundable. 

HOW TO RAISE A RETURN REQUEST?

  • Visit the returns section on the website or click here to raise a return request for your order
  • Submit the required details in the empty fields
  • Follow the instructions and select the items you would want to return
  • A confirmation email would be shared once the return request is approved

 

REFUND AND RETURN POLICY

For returns, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund will be initiated within 72 hours. Please note that shipping / cash on delivery charges are non-refundable and a handling fee of ₹150 will be charged for returns in case of bank transfer. The full amount will be credited in case of store credit refund.

 

REFUNDS FOR DISCOUNTED ITEMS

In case of orders placed with discount is returned, the discount will be waived off and the products will be billed on MRP. The balance amount will be refunded to the account.

Please note an additional return handling fee of ₹150 would be deducted in case of bank transfer. The full amount will be credited in case of store credit refund.

 

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a BUY TWO GET ONE or any similar FREE PRODUCT deal are not eligible individually for return. Items purchased during a FREE PRODUCT deal are viewed as combo packs, one being the purchased item and the other being the free item.

In case of return, all items (purchased and free product) need to be shipped back to us. The amount of the purchase would be refunded after the deduction of refund charges, in the form of store credit or a refund link would be sent to the customer in case of return.

Please note an additional return handling fee of ₹150 would be deducted in case of bank transfer. The full amount will be credited in case of store credit refund.

  

REFUNDS FOR CASH ON DELIVERY & PREPAID ORDERS

Once the product(s) reaches us and passes the QC, a link via our Payments Partner (Cashfree / Razorpay) would be sent on your registered E-mail ID & SMS or WhatsApp to your registered number. You would be required to click on the link and fill in the required details for the refund to be initiated to your account.

Please note an additional return handling fee of ₹150 would be deducted in case of bank transfer. The full amount will be credited in case of store credit refund. Also, note that Shipping / Cash on Delivery charges are non-refundable. 

*Snitch would charge an additional handling charge of ₹150/- for returns when the customer opts for bank refund w.e.f 11th February 2021.

However, no charge would be applicable for returns if the customer opts for store credit refund Store credits will reflect within 2 working days after the return has been accepted

For requests placed before the aforementioned date, no additional handling fee will be charged.

TERMS AND CONDITIONS

  • Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
  • The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
  • In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail support@snitch.co.in with details of the product and its damage within 2 days of receiving the products; whereon, the customer will receive instructions from us.
  • Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days of the day we confirmed to the customer via e-mail that they are entitled to a refund.